Terms and Conditions

Shipping: Orders generally within 24-48 hours of receipt. Please allow about 3-10 business days for Free Shipping option. Remember that weekends and holidays and the day that your order ships are not considered shipping days by UPS or Fedex.

Returns Policy: Only new, un-opened, un-assembled, and un-used products may be returned within thirty (30) days of delivery for a full refund of the cost of the goods, less shipping cost. Return shipping cost is the responsibility of the buyer. Returns and exchanges are only provided to original buyer, and return/exchange policy does not apply to gift recipient.

Assembly: Our bikes have been engineered to safely perform when correctly assembled by a skilled bicycle technician in a bicycle shop. If buyer/recipient's technical skill is not sufficient to correctly follow the assembly instructions, or if buyer/recipient lacks any of the tools listed which are required for proper assembly, we strongly recommend that you take your bike to a local bike shop for professional assembly. The cost of this service is not included in the purchase of our bikes.

Break-in Period: The moving parts of our balance bikes have been lubricated and professionally set at the factory. The wheels and headset are adjusted such that a certain amount of "break-in" is necessary for optimal performance. Our bikes are sometimes stored in an unheated warehouse and this causes lubricants to harden temporarily. An initial break-in period of 10 hours (riding time) will loosen all lubrication, and bearings will perform exactly as required. Early stiffness of wheels or other moving parts is not considered to be a defect.

Tolerances: Production of 12" bicycle wheels is extremely difficult due to the tight 4" radius that the rim's extrusion is bent. For this reason, a perfect 12" bike wheel simply does not exist. A certain amount of lateral "dance" is acceptable and not considered to be a defect. Bikes equiped with a rear wheel v-brake will be inspected and straightened to within +/- 0.5mm tolerance.

Legal Disclaimer: By purchasing this product, the buyer/recipient/user acknowledges and agrees that cycling is an inherently dangerous sport, and assumes all risk and responsibility for any and all consequences of accidental mishaps, including injury and death. Please supervise children at all times while using this product. Children should always wear an ANSI approved helmet and wear rubber soled shoes. Avoid steeply inclined areas where excessive speed may result. Ride only in places where motor vehicles are not allowed (sidewalks, parks, bike paths). Professional assembly, periodic service and maintenance is the responsibility of the buyer/recipient/user. Inspect tires, brakes and fasteners before every ride. Repair/replacement of parts exhibiting excessive wear is the buyers/recipient's responsibility.