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Customer Care

Customer Care

service without shortcuts

Thank you for giving us the opportunity to earn your business. We take pride in the amount of time we expend helping customers make the best possible buying decision. We will work hard to keep your business and do everything in our power to make sure you get the best service available.

Our Commitment

You should feel 100% confident in every aspect of your purchase. This includes feeling confident with the item(s) you've chosen, feel secure throughout the entire checkout and transaction process, final delivery, and aftercare.

  • Always FREE SHIPPING on bikes.
  • Simple, No Hassle, No Worry Returns. We don't believe in buyer remorse.
  • Secure SSL shopping. Our cart checkout is PCI Compliant with the highest encryption level commercially available.
  • To engage in Honest, Ethical and Transparent business pratices.
  • We are fully committed to Ensuring Your Privacy. JumpStartBikes will not sell, give away or rent information about our customers.
  • Responsive White-Glove Customer Service. Email us at service@jumpstartbikes.com with any questions, we'll get right back to you.

We take great care in offering quality biking products that we truly believe in. If a product doesn't meet our high safety and quality standards, we simply won't sell it. We insist that each manufacturer stand by their bike(s), this includes offering a warranty.

We would love to hear from you. Asking a question, leaving a comment or feedback is quick and easy. Tells us what you liked, what needs improving or just ask a question.

Contact Us

Warranty

Every balance bike comes with a manufacturer warranty against defects. Bottom line: we want you to be happy with your balance bike, we want your child to be successful at riding and we are motivated to resolve any issues in a timely manner.

We all share a goal of having your child happily riding a bike and we encourage you to contact us as we might be able to resolve the issue without returning the product. Let us know what issue you are experiencing with your bike.

Please note: Once your bike arrives, it's important to register your bike in a timely manner to be eligible for warranty. Warranty information will be included with your bike.

30-Day Guarantee

At Jump Start Bikes we do everything we can to offer your child the best "first bike" experience. However, if you are not satisfied with your bike purchase, you may return any balance bike purchased from this site for a full refund of the original purchase price (minus shipping charges) within 30 days of your order fulfillment date. See return policy.

Shipping and Handling

Your Current Estimated Arrival Time: Between Tue, 6/27 and Thu, 6/29* (Before 11am EST on 6/22)

*Estimated shipping is based upon our average delivery time. Certain USA locations may have longer enroute shipping times. Some bikes require additional setup time before shipping. Woom models can require 2-4 business additional days to prep before shipping. Please allow 1-2 additional days during peak holiday periods. Does not apply to pre-order items. JumpStartBikes cannot be held responsible for missed arrival times. Please order accordingly for those special occasions, like birthdays, when dates are time sensitive. For express shipping pricing, please contact us by including your shipping ZIP code and the item(s) you would like to purchase.

We understands that getting your items promptly is important to you, so we make every effort to process your order quickly. Our distribution centers are strategically located so your purchased items are delivered quickly. When you order from our website, you can generally expect to receive your order within 3-5 business days. Shortly after placing an order you will receive an email confirming that your order has been received and is now being processed. Once your order ships, we will provide your shipping and tracking information by email.

FREE shipping on all balance bikes and orders over $60 within the U.S. contiguous 48 states. Orders will normally ship within 1-2 business days, Monday thru Friday. Most orders ship UPS or FedEx standard ground. *Flat $10.00 shipping charge for orders $60 and under.

For your security, we are unable to change the shipping address of any order placed via PayPal. If you require a PayPal order to be shipped to a different address, please make the applicable change in your PayPal account before placing the order. It is the buyers sole responsible for making sure that their items are being delivered to a secure location. We highly recommend that buyers make arrangements to be available on the day of delivery. JumpStartBikes, LLC. is not responsible for items left unattended upon and/or after delivery.

Important: We cannot ship to the following: Hawaii, Alaska, P.O. boxes, APO and FPO, outside of the U.S. contiguous 48 states and/or Internationally. We require a complete street address (residential or business) and valid phone number for all items being shipped. Your number is attached to the shipping order to insure delivery to a valid address.

Holiday Shipping: During our peak holiday times there can be an additional handling time of up to 2 business days on all orders placed. Tracking numbers will be given immediately once your item ships.

For additional information and pricing on express shipping, contact us and we'll gladly provided you with a quote. Express shipping rates vary dependent on zip code and purchased items.

Return & Exchange Policy

Always Hassle Free Returns & Exchanges
Our first priority is your complete satisfaction with your purchase. We will gladly accept exchanges and returns on new, unopened, unassembled products in their original packaging within 30 days of your order fulfillment date.

Please do NOT assemble or remove from packaging if there is even a trace of doubt about your buying decision. Once unpacked or assembled, it is extremely difficult to successfully re-pack with adequate protection. Bikes that are returned after opening/unpacking will incur a 20% restocking charge, and must be in perfect condition. Re-packing with adequate protection is the responsibility of buyer/recipient. Damage, wear and tear, chips and scratches are unacceptable.

Please print out our Return Form and follow the instructions.

If your product has been assembled and used but has mechanical problems, we will help you with replacement parts or facilitate warranty claims when you contact us at service@jumpstartbikes.com.

Return shipping cost is the responsibility of the buyer, whether returning or exchanging. If we made a shipping error, such as sending you the wrong color, style or size then we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund. Ordering the wrong size is NOT considered an error on Jump Start Bikes' part. Please be sure of your choice(s) when making your purchase.

Important: Refunds will be issued upon receipt and inspection of returned merchandise (normally within 1-2 business day but not to exceed 7 days).

Payment Methods

You can pay for your order online with MasterCard, Visa, Discover, or American Express credit cards. All online payments are processed through PayPal. You do not need to be a PayPal member to purchase from us. During the checkout process choose to either pay by debit or credit card or by logging in to your PayPal account, it's just that simple. And if by chance something goes wrong with your order, your eligible transactions will be fully reimbursed. Jump Start Bikes is PayPal Verified (since 2002), so you're always protected from checkout to your doorstep.

We now offer Paypal Credit (formerly Bill Me Later) during the checkout process. PayPal Credit is a PayPal service that lets you buy now and pay later. It is a safe and convenient payment method offered to you during checkout. Think of it as a secure, instant and reusable credit line with the flexibility to pay in full or spread out your payments over time.

Price Match

Don't waste hours comparison shopping for the best balance bike price online. Save time, and buy from us. If you find a better balance bike price later online, simply shoot us an email (service@jumpstartbikes.com) with the price and page link, and we will refund you the difference.

  • The price must be before any discount or coupon codes.
  • Cannot be from Craigslist, Ebay or other auction sites.
  • Seller must be a certified authorized dealer.
  • Excludes products priced below the manufacturer's Minimum Advertised Price (MAP).
  • Excludes latter year or season models.
  • Email (service@jumpstartbikes.com) us within 4 hours of your purchase.

Out-of-Stock & Backorders Policy

In-stock items usually ship within 1-2 business days. On the rare occasion that an item becomes temporarily out-of-stock or is no longer available, you will be notified immediately. You will always have the option of a no-hassle and immediate full refund. Out-of-stock items normally take an additional 10-20 business days to ship. If an order is placed for an out-of-stock item, it will be shipped once it becomes available.

Privacy

We are fully committed to ensuring your privacy as a customer. Jump Start Bikes, LLC, (JumpStartBikes.com) will not sell, give away or rent information about our customers. All information provided to JumpStartBikes.com remains confidential. We do not collect any personal information about individuals except when specifically and knowingly provided by such individuals. For more information - review our Privacy Policy.

Security & Protection

You're always protected from checkout to doorstep. All online transactions are handled with the highest industry encryption. Our payment process uses Secure Sockets Layer (SSL) with an encryption key length of 128-bits (the highest level commercially available), an encryption technology that protects you from unauthorized people or parties reading information that you send to us. Jump Start Bikes, LLC. does not store or have access to your personal, payment, or banking information. All monetary transactions are processed soley through PayPal.

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PayPal Verified
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Fraud Prevention

In an effort to protect our customers from Identity Theft, Jump Start Bike, LLC will examine each order to help determine and prevent fraudulent purchases. Due to increased security measures, you may receive an email from our Customer Service department attempting to verify the validity of your order. As a part of this procedure, you may be asked to verify specific information on your order that will help us to determine if this order is legitimate. Communication attempts will be made via the email or phone number provided at the time of the order. We appreciate your cooperation, and apologize for any inconvenience this causes you.

For your security, we are unable to change the shipping address of any order placed via PayPal. If you require a PayPal order to be shipped to a different address, please make the applicable change in your PayPal account before placing the order.

Gift Orders

We can send your gifts directly to friends and/or family members. In the "Shipping Address" field simply enter the gift recipient's information and provide any additional information during check-out in comment box labeled, Special Instructions.

We're proud to say that we are an established authorized dealer for every brand we carry. Our first concern is always your ultimate satisfaction with our products and we go to great lengths to make sure you get the best product and the best pre and after sale service. This ensure that manufacturers' warranties, rebates and value-added programs are honored.

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Norton Safe Web
PayPal Verified
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Free Shipping

Free Shipping & Handling

That's right, we offer free shipping on all balance bikes within the U.S. contiguous 48 states. We understands that getting your items quickly is important to you, so we make every effort to process your order quickly. Read more »

Authorize Bike Dealer

Authorized Dealer

Jump Start Bikes is an official Authorized Dealer of Strider Bikes, FirstBIKE, Ridgeback Scoot, Yedoo, Stampede, Kundo, and Nutcase Helmets. We adhere to a strict set of guidelines to ensure you always receive the best quality products and services.

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