customer service great customer service matters

Customer Care

You should feel 100% confident in every aspect of your purchase. This includes feeling confident with the item(s) you've chosen, feel secure throughout the entire checkout and transaction process, delivery, and aftercare.

We take pride in the amount of time we expend helping customers make the best possible buying decision. We will work hard to keep your business and do everything in our power to make sure you get the best service available.

Service Without Shortcuts

  • Always FREE SHIPPING on bikes.
  • Simple, No Hassle, No Worry Returns. We don't believe in buyer remorse.
  • Secure SSL shopping. Our cart checkout is PCI Compliant with the highest encryption level commercially available.
  • To engage in Honest, Ethical and Transparent business pratices.
  • We are fully committed to Ensuring Your Privacy. JUMPSTARTBIKES will not sell, give away or rent information about our customers.
  • Responsive White-Glove Customer Service. Email us at with any questions, we'll get right back to you.

SHIPPING & HANDLING free shipping on all bikes

for a swift response

LETS CHAT drop us a message

ASSEMBLY easy peasy

SECURITY (SSL) 124-bit encryptions

FAQ we have answers

COMMENTS/QUESTIONS we like a challenge

RETURNS & EXCHANGES not a problem

mon - fri / 10am - 5pm


Payment Methods

You can pay for your order online with MasterCard, Visa, Discover, or American Express credit cards. All online payments are processed through PayPal. You do not need to be a PayPal member to purchase from us. During the checkout process choose to either pay by debit or credit card or by logging in to your PayPal account, it's just that simple. And if by chance something goes wrong with your order, your eligible transactions will be fully reimbursed.

We now offer Paypal Credit (formerly Bill Me Later) during the checkout process. PayPal Credit is a PayPal service that lets you buy now and pay later. It is a safe and convenient payment method offered to you during checkout. Think of it as a secure, instant and reusable credit line with the flexibility to pay in full or spread out your payments over time.

Out-of-Stock & Backorders Policy

In stock items usually ship within 1-2 business days. On the rare occasion that an item becomes temporarily out-of-stock or is no longer available, you will be notified immediately. You will always have the option of a no-hassle and immediate full refund. If an order is placed for an out-of-stock item, it will be shipped once it becomes available.

Fraud Prevention

In an effort to protect our customers from identity theft, JUMPSTARTBIKES will examine each order to help determine and prevent fraudulent purchases. Due to increased security measures, you may receive an email from our Customer Service department attempting to verify the validity of your order. As a part of this procedure, you may be asked to verify specific information on your order that will help us to determine if this order is legitimate. Communication attempts will be made via the email or phone number provided at the time of the order. We appreciate your cooperation, and apologize for any inconvenience this causes you.

For your security, we are unable to change the shipping address of any order placed via PayPal. If you require a PayPal order to be shipped to a different address, please make the applicable change in your PayPal account before placing the order.

Gift Orders

We can send your gifts directly to friends and/or family members. In the "Shipping Address" field simply enter the gift recipient's information and provide any additional information during check-out in comment box labeled, Special Instructions.

Authorized Dealer

We're proud to say that we are an established authorized dealer for every brand we carry. Our first concern is always your ultimate satisfaction with our products and we go to great lengths to make sure you get the best product and the best pre and after sale service. This ensure that manufacturers' warranties, rebates and value-added programs are honored.

Children Bike Sizes choosing a bike by wheel size

Balance Bikes

12-inchages 2-5

Balance Bikes

14-inchages 3-6

Balance Bikes

16-inchages 4-7

Balance Bikes

20-inchages 6+

Tips + Promotions + Articlesjust like our bikes, our emails are awesome

Tips + Promotionsjust like our bikes, our emails are awesome

for a swift response

SECURE SHOPPING up to 256-bit SSL

FREE SHIPPING on balance & pedal bikes

CUSTOMER CARE helping customers

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