We will gladly accept exchanges and returns on new, unopened, unassembled products in their original packaging within 30 days of your order fulfillment date. Return shipping is the responsibility of the buyer. We won't charge you a restocking fee and you will receive a prompt refund (minus any paid shipping charges).
Please do NOT assemble or remove from packaging if there is even a trace of doubt about your buying decision. Once unpacked or assembled, it is extremely difficult to successfully re-pack with adequate protection. Bikes that are returned after opening/unpacking will incur a 20% restocking charge, and the returned item must be in perfect condition. Damaged, wear and tear, slight use, chips, and scratches are unacceptable. Re-packing with adequate protection is the sole responsibility of buyer/recipient.
If your product has been assembled and used but has mechanical problems, we will help you with replacement parts or facilitate warranty claims when you contact us at .
Return shipping cost is the responsibility of the buyer, whether returning or exchanging. Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons. If we made a shipping error, such as sending you the wrong color, style or size then we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund. Ordering the wrong size is NOT considered an error on JUMPSTARTBIKES part. Please be sure of your choice(s) when making your purchase.
Important: Refunds will be issued upon receipt and inspection of returned merchandise (normally within 1-2 business day but not to exceed 7 days). Please print out our Return Form and follow the instructions.
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